Return policy
At Krook 20 USA, we strive to ensure your complete satisfaction with our products. Please review the following return policy guidelines:
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Eligibility for Returns: Items are eligible for return only if they are damaged upon receipt. We do not accept returns for reasons other than damage.
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Replacement Part Program: We have a dedicated Replacement Part Program to address damaged items. If your item is damaged, please contact our customer service team to initiate the replacement process. We will assess the situation and determine if replacement parts can resolve the issue.
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Non-Damage Returns: If you wish to return an item for reasons other than damage, such as personal preference or change of mind, a return fee of $19.99 will apply.
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Return Procedure: To initiate a return, please contact our customer service team for further instructions. Once approved, you will be provided with a return shipping address and a shipping label:
[Your Company Name]
[Return Address]
[City, State, ZIP Code]
- Refund Process: Upon receipt and inspection of the returned item, we will issue a refund for the purchase price, minus any applicable fees, to the original payment method.
Please note that items must be returned in their original packaging and in unused condition to be eligible for a refund.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We're here to assist you every step of the way.
Thank you for choosing Krook 20 USA.
